When will I receive my order? 
As soon as payment for your order has been received, your order will be processed by our distribution centre.

During this processing we will keep you informed of every step. You will receive email confirmation of your order, your payment, processing and eventually dispatch. Our goal is dispatch all orders within 5 working days.

Can I change my order ? 
Once you have confirmed your order, you can no longer change it

What happens if executiveK Australia has to change my order ? 
In some cases there may be an unforeseen stock limitation or products may no longer be available. We will try to inform you by email as soon as possible of any delays and/ or unforeseen changes

How do I know that my order has been accepted? 
As soon your order is received by executiveK Australia, you will receive an email confirmation with all the details of your order. When your payment has been received, you will receive a new email with payment confirmation 

What is the current status of my order? 
In order to keep you informed about the most recent information on the processing and delivery of your order, eK | executiveK Australia will send you a new confirmation with the latest status at each step of the ordering process.

What are the shipping rates? 
For all orders above $90, we offer free standard delivery. Orders below $70 will be charged at a flat rate of $7.95 Australia wide.

Can I also have my product delivered to an address that is different to my invoice address? 
When placing your order, you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address) on the shipping form. We do not ship to Post Office Boxes (P.O. Box or parcel lockers as all deliveries require a signature. If no one is present during delivery, a card will be left by the courier to advise a delivery attempt. The card will contain pickup instructions.

Can I also have my product delivered to an address that is different to my invoice address? 
When placing your order, you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address) on the shipping form.

We do not ship to Post Office Boxes (P.O. Box or parcel lockers as all deliveries require a signature. If no one is present during delivery, a card will be left by the courier to advise a delivery attempt. The card will contain pickup instructions.